Offering performance improvement for Mountain Operations through development of healthier organizations and deployment of process improving technology.

As demands on the guest and public safety within ski resorts increases and litigation can mean negative publicity, ski resorts must work hard to ensure every incident is well documented. Even with changes to the law, and in some cases specific local legislation to help limit liability for the resort, there is still the need

Over the past several years new technologies have come to market that are clearly starting to benefit the snow business. The high-efficiency snow wands and control systems of HKD Snowmakers are a good example of this and so is Vail Resorts’ EpicMix application. Various new technologies have proven their value to us all by now.   The

This info graph could not be any simpler or clearer, not many words needed to supplement its impact. The distinction between clarity and ambiguity becomes so clear when you couple with consistency and inconsistency.   One thing I have learned over time and my own omission are that even though you may have a well-defined vision, plan,

High praise to Aspen Ski Company for their new ad campaign, Give A Flake. I am sure most of you have seen the announcement on social media, but I thought it was worth mentioning as it is a bold step and one that all ski areas should follow with their own guests, asking their clients

At this time of year, many of you will be looking at adding significant staff members to support your operations during the winter season. In this time of tight labor supply, the onboarding process deserves a bit more thought and investment of time and effort. If you pick up any research done on onboarding most

For those who have attended one of the sessions, I have given at RMLA or LMS on Accountability in Maintenance you have heard me preach the value of conflict in creating accountability within an organization.   For me, this belief in the value of conflict came from reading Patrick Lencioni’s The Five Dysfunctions of a Team. To

A scene we don’t like to see and yes in almost all cases the outcome is nothing more than a disruption in operations and experience for guest to talk about for years to come. However, the goal of lift maintenance teams at ski areas is to prevent such happenings. The recent expansion and development of AI

At RMLA this year David Byrd of NSAA gave a motivating presentation of the safety issues facing the ski industry in the US. Intro to David’s presentation from RMLA website:   David Byrd Director of Risk and Regulatory Affairs National Ski Areas Association “Workplace Fatalities and OSHA With 11 deaths in 14 months, across all departments, ski resorts are

The recent ski lift incident in Gudauri, Georgia has certainly gotten plenty of air time and I am sure you have seen various posts about this unfortunate incident. It is remarkable that the injuries that did occur were not more serious and that there were no fatalities.   For those requiring a refresher on what happen, here

From the perspective of training people to use the software I sell for mountain operations at ski areas, MountainOffice and Medic52, the success of your decision to install a technology or any tool depends significantly on how you handle the transition from where you are today to where you want to be. This challenge can

As I have aged and maybe gained some wisdom, I am amazed how much more my thinking has become more people oriented than dollar oriented. The reality is that both resources are critical to any organizations success, for-profit or non-profit.   If the ski industry invested as much effort in managing its people as it does it

Staying on message for improving the work life of a lifty, a snowmaker, and all other front line staff at ski areas, I am again sharing something from Patrick Lencioni. I know I have shared this type of information in the past but I don’t think it can be repeated too many times.   For sake of

It’s summer and many of us are laying back and enjoying some down time, not all are though. Those who are on the ball are deep into thinking about next year and finding a way to fill the many seasonal jobs that will need to be filled to deliver the customer experience the marketing department

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.