This info graph could not be any simpler or clearer, not many words needed to supplement its impact. The distinction between clarity and ambiguity becomes so clear when you couple with consistency and inconsistency.   One thing I have learned over time and my own omission are that even though you may have a well-defined vision, plan,

High praise to Aspen Ski Company for their new ad campaign, Give A Flake. I am sure most of you have seen the announcement on social media, but I thought it was worth mentioning as it is a bold step and one that all ski areas should follow with their own guests, asking their clients

At this time of year, many of you will be looking at adding significant staff members to support your operations during the winter season. In this time of tight labor supply, the onboarding process deserves a bit more thought and investment of time and effort. If you pick up any research done on onboarding most

For those who have attended one of the sessions, I have given at RMLA or LMS on Accountability in Maintenance you have heard me preach the value of conflict in creating accountability within an organization.   For me, this belief in the value of conflict came from reading Patrick Lencioni’s The Five Dysfunctions of a Team. To

A scene we don’t like to see and yes in almost all cases the outcome is nothing more than a disruption in operations and experience for guest to talk about for years to come. However, the goal of lift maintenance teams at ski areas is to prevent such happenings. The recent expansion and development of AI

At RMLA this year David Byrd of NSAA gave a motivating presentation of the safety issues facing the ski industry in the US. Intro to David’s presentation from RMLA website:   David Byrd Director of Risk and Regulatory Affairs National Ski Areas Association “Workplace Fatalities and OSHA With 11 deaths in 14 months, across all departments, ski resorts are

The recent ski lift incident in Gudauri, Georgia has certainly gotten plenty of air time and I am sure you have seen various posts about this unfortunate incident. It is remarkable that the injuries that did occur were not more serious and that there were no fatalities.   For those requiring a refresher on what happen, here

From the perspective of training people to use the software I sell for mountain operations at ski areas, MountainOffice and Medic52, the success of your decision to install a technology or any tool depends significantly on how you handle the transition from where you are today to where you want to be. This challenge can

As I have aged and maybe gained some wisdom, I am amazed how much more my thinking has become more people oriented than dollar oriented. The reality is that both resources are critical to any organizations success, for-profit or non-profit.   If the ski industry invested as much effort in managing its people as it does it

Staying on message for improving the work life of a lifty, a snowmaker, and all other front line staff at ski areas, I am again sharing something from Patrick Lencioni. I know I have shared this type of information in the past but I don’t think it can be repeated too many times.   For sake of

It’s summer and many of us are laying back and enjoying some down time, not all are though. Those who are on the ball are deep into thinking about next year and finding a way to fill the many seasonal jobs that will need to be filled to deliver the customer experience the marketing department