Offering performance improvement for Mountain Operations through development of healthier organizations and deployment of process improving technology.

About Steep Management

Steep Management, LLC was founded with the intent to enable ski resort mountain operations to expand leadership development by increasing front line staff productivity and efficiency through providing tools that enable technical information sharing and behavioral changes, which breed trust and inclusion.

The founder, Bob Ackland, realized after 18 years of managing ski areas that there was a real need to address how work gets done on the hill, not from a technological perspective but from an organizational and management perspective. It was recognized that budgets are tight and the right tools and sharing of information were the most efficient ways to begin the process of making work and conditions better.

Steep Management uses it experience to listen and understand how work is done. It faults no one in its review of existing conditions. It seeks opportunity to make things better by sharing information and asking probing questions on why and how organizations want to get better. It is often realized that the answers lie within the organization and Steep is only the motivator or catalyst in finding the solution. Much of Bob’s thinking has been influenced by the writings of Patrick Lencioni, Geary A. Rummler and Alan P. Brache. Bob’s belief is to keep it straight forward and simple.

Steep Management currently offers software to help mountain operations be better organized and manage their maintenance requirements in the most efficient manner.


Steep is in constant search for information and tools that can be utilized by mountain operations departments to improve their performance within the limits of their operational budgets. Thus the tools that Steep Management, LLC brings to the ski industry utilize current technology in a manner that makes them easy to use and are straight forward and simple.


Bob has spent 20+ years in the ski industry, mostly in a senior management role. He has developed a keen understanding of the relationship between work process and staff behavior. He served as General Manager at Mad River Glen and President of Sugarbush Resort.

Felix Viehauser

Felix is the founder of Ropeways. net and SEC Gmbh, the developers of Mountain Office. Felix, a mechanical engineer, served as a NDT supervisor for cable car systems for the Austrian government prior to starting SEC. His experience provided him with in depth knowledge of aerial lifts and ski areas. He saw the need for better documentation and organization of the work process. He built a team that developed the most widely used CMMS system for ski areas in the European Alps.

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Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


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Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

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Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

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  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.