Offering performance improvement for Mountain Operations through development of healthier organizations and deployment of process improving technology.

About Steep Management

Steep Management, LLC was founded with the intent to enable ski resort mountain operations to expand leadership development by increasing front line staff productivity and efficiency through providing tools that enable technical information sharing and behavioral changes, which breed trust and inclusion.

The founder, Bob Ackland, realized after 18 years of managing ski areas that there was a real need to address how work gets done on the hill, not from a technological perspective but from an organizational and management perspective. It was recognized that budgets are tight and the right tools and sharing of information were the most efficient ways to begin the process of making work and conditions better.

Steep Management uses it experience to listen and understand how work is done. It faults no one in its review of existing conditions. It seeks opportunity to make things better by sharing information and asking probing questions on why and how organizations want to get better. It is often realized that the answers lie within the organization and Steep is only the motivator or catalyst in finding the solution. Much of Bob’s thinking has been influenced by the writings of Patrick Lencioni, Geary A. Rummler and Alan P. Brache. Bob’s belief is to keep it straight forward and simple

Steep Management currently offers software to help mountain operations be better organized and manage their maintenance requirements in the most efficient manner.


Steep is in constant search for information and tools that can be utilized by mountain operations departments to improve their performance within the limits of their operational budgets. Thus the tools that Steep Management, LLC brings to the ski industry utilize current technology in a manner that makes them easy to use and are straight forward and simple.


Bob has spent 20+ years in the ski industry, mostly in a senior management role. He has developed a keen understanding of the relationship between work process and staff behavior. He served as General Manager at Mad River Glen and President of Sugarbush Resort.

Felix Viehauser

Felix is the founder of Ropeways. net and SEC Gmbh, the developers of Mountain Office. Felix, a mechanical engineer, served as a NDT supervisor for cable car systems for the Austrian government prior to starting SEC. His experience provided him with in depth knowledge of aerial lifts and ski areas. He saw the need for better documentation and organization of the work process. He built a team that developed the most widely used CMMS system for ski areas in the European Alps.

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