NSAA Lift Maintenance Training Resource Guide (LMTRG)

NSAA Lift Maintenance Training Resource Guide (LMTRG)

At the recent NSAA Trade Show at Snowbird and Killington, Mile Lane and Earl Saline of NSAA lead a presentation of the Lift Maintenance Training Guide (LMTRG).

The LMTRG, and I quote from the opening page, “has been developed with the intent to help areas of all sizes develop and structure training programs for their lift maintenance staff. This guide does not speak to how maintenance is to be performed, rather it outlines the spectrum of knowledge, skills, and abilities that lift maintenance personnel should possess.”
This guide is a huge step and took herculean efforts from many people but especially Michael Weise and Sid Roslund. Their efforts should be applauded by all in the ski industry for making this happen.
Every mountain ops manager, ski area owner, GM and lift maintenance manager need to review this guide and provide feedback to Mike and Earl at NSAA. If you are in contact with ski areas that are not members of NSAA, please share the LMTRG with them, and encourage them to review and provide input. This guide will be better with your input. The LMTRG will be available online via NSAA.org
Anyone who has read past Steep Management Newsletters knows that I have been a strong advocate for stepping up training for lift maintenance within the industry and bringing consistency to that training across the country. This is a very significant step in attaining both of these objectives.
The reaction to this guide at Snowbird and Killington and the efforts that Mike and Earl are putting in to make the guide the core of raising the bar on lift maintenance training is very encouraging. I believe that from this effort there will be a national framework for lift maintenance training. Being a lift maintenance tech will become a profession that people will be proud to set as a life long career.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.