It’s summer and many of us are laying back and enjoying some down time, not all are though. Those who are on the ball are deep into thinking about next year and finding a way to fill the many seasonal jobs that will need to be filled to deliver the customer experience the marketing department is out there selling to the public.
Hiring for attitude and emotional intelligence suitable for the job is vital and I have mentioned that many times in my newsletters. It continuing the theme of last month’s newsletter where I shared a video from Patrick Lencioni on Clarity, which is one of the elements he identifies in generating organizational health, this month, I am sharing another post from Mr. Lencioni, which relates to organizational health, The Best Weapons in the War for Talent
One of my objectives at Steep Management is to be able to share ideas and thoughts, which don’t always require pots of cash, knowing how scarce that can be at a ski resort/area. This post from Mr. Lencioni is very adaptable to having seasonal staff return year after year, and, it does not require cash just commitment and time. I fully agree that many of our seasonal staff are in the seasonal position to ski or ride in their youth and then move on. However, if the ski resort has that healthy organizational culture, it will be a magnet for those future skiers and riders who want the experience of mountain life.
The three elements shared are so poignant to me in making a lifty, a snowmaker, a new ski instructor or shop staff happy, productive and importantly return next year or recommend the ski resort to a friend or social media acquaintance.
The three elements are:
Being Known
“When managers take a genuine interest in an employee’s life, personally and professionally, employees develop a sense of loyalty, engagement, and satisfaction that no paycheck can equally inspire.”
Feeling Relevant
“One of a manager’s most important jobs – maybe the most important one – is to help employees understand their relevance, and then remind them again and again. And again.”
Note – the remind them again and gain. And again.
Measuring Success
“All good employees want to know whether or not they are succeeding.”
Are metrics in place that can provide that measure of success?
CEO’s and senior levels manager need to practice these three management concepts for sure, but most importantly, and this is where I see the failure, is that these senior managers need to be holding their front line managers accountable to making sure the front line managers are managing to these three management concepts. Furthermore, the senior level managers need to ensure that they are providing training their front line managers accordingly.
Simple steps that can make your life in the future winters much less stressful in terms of filling those seasonal positions. Try it!

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.