Decision Made – Now What Do I Do?

Decision Made – Now What Do I Do?

From the perspective of training people to use the software I sell for mountain operations at ski areas, MountainOffice and Medic52, the success of your decision to install a technology or any tool depends significantly on how you handle the transition from where you are today to where you want to be. This challenge can exist with any change in the status quo. While managing change is not brain surgery, it does require some thought and planning to enable execution.
To some extent the success of current technology misleads people to think it is just a plug and play when installing software. Usually, it is much more than just load it, and off we go. The workflow that people have been following is going to be altered to some extent or maybe extensively.
I have come across an appropriate article/blog that makes salient points towards making the installation or use of a new tool more successful. The article is from – I’ll share the link at the end of this piece. In some respects, the material is not addressing the point I am making, but if you consider installing software or utilizing a new tool, the advice offered in this article is very appropriate.
Let’s review:
Involve employee in any change – sound advice in all that you do, but for those who try to push down change or a new process, you asking for failure. Employees need to know WIIFM (What’s in it for Me). Getting staff buy-in is vital to the success of the change or project.
Reduce change failure due to competing priorities – makes sense, don’t ask too much – handling change with everyday responsibilities is hard enough, don’t add more than can be handled comfortably. This means thinking about when to implement change, especially in the ski industry, not on Christmas week.
Support change with proper planning, processes, and incentives – once a decision is made, the planning phase begins looking at what needs to happen when, the interdependencies and who needs to be included in the process. No matter how small the change may be, have some checkpoints in the process, so there is a review to make sure things are on track.
Remember, you might have the best process but if there isn’t buy in during the execution of the change, the change will be very challenging.
Successful execution starts with a positive culture within the organization. This is a general rule, meaning no matter whether you are dealing with the execution of a strategy or just an implementation of a policy change, a positive culture enables success The culture conversation is a much broader one, but it is one that can assist you in improving your performance, financial and strategic.
Here is link to full article from

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.