SmartMountain – where it all comes together

SmartMountain – where it all comes together

One of the many things I have learned in my Steep Management experience is that mountain operation management, VP to front-line managers, wants a way of tying all the various functions together. I fully understand and agree with the want to have a live visual display of what is happening on the hill whether it be lift performance, incidents/accidents, trail closures, grooming operations, snowmaking, and maybe even skier visits.

What makes this now a reality is SmartMountain. For Steep Management bringing MountainOffice and SmartMountain makes it all possible.  SmartMountain’s dispatch capability enables so many things to be reported visually either on a map or in list format. This capability is possible because the system allows interconnection with other systems, aka MountainOffice as an example, and SmartMountain allows each individual to collect information via the ski area’s forms and bring that information into the dashboard at a dispatch station – having as many screens as you wanting to display –

dispatch screens
Many choices
  •  Lift Status – open, delayed, or closed
  • Trail Status – check, open, sweep, or closed
  • Grooming status – in process, groomed or not groomed
  • Incidents (wrecks) on the hill
  • Missing person and status of the search
  • Track the status of an incident from the time of call into exiting the aid room or clinic
  • Out of Bounds incidents and their status
  • Avalanche Routes and their status
  • Shot placement and history
  • Bomb placement and status
  • Explosive inventory history
  • Chair evacuation monitoring
  • Work mission status, who is assigned
  • Roster – who is available
  • By no means a complete list – you can have what you need


Each one of these can be in the format you want and not only in a list format but placed on a map to provide a quick visual understanding of where activities are located. Now you have gathered the input, you can analyze it via queries and analysis and publish what you want to the web to keep your customers up to date.

SmartMountain is not just a ski patrol tool but a valuable tool for management in making decisions at the moment and also for looking at historical information to make decisions relating to the future.

SmartMountain is the smart choice for your ski area

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.