Slowly Melting into Summer

Slowly Melting into Summer

Summer seems to be here, albeit we still have skiing here in North America with plenty of snowpack in the higher Western mountains. It was a GOOD winter and hopefully, many of you are enjoying some added benefit from such. I know the late snow melt has created some challenges with scheduling work on the hill, but I think that all can be solved, and the benefit of the good snowpack will always be welcomed.

Some changes happening at Steep Management, Steep will no longer be representing Medic52. There will be efforts to fill the void with an incident management product that integrates better with MountainOffice, Steeps main product. The new product will be one that has more of a GIS bent hopefully allowing for snow safety management as well as incident management.
In the vane of new, Steep has learned of new software that will possibly be rolled out across the country. VEIC, which Vermont ski areas know for certain and their work in enabling energy reduction in snowmaking, has developed a modeling software package that has great application for the ski industry, see article in this newsletter about this new product.
Staying with new, MountainOffice will be unveiling an update in mid-summer as well as a new module in the fall. Steep is excited to have these products reach our shores. Currently, the German version is going through some tweaks and testing in Austria. The update will include a customizable dashboard for each user on the system. The new module will be an Inspection and Log app which will allow all logs and inspections, daily, weekly and monthly to be kept by lift or piece of equipment. The module will run just as MountainOffice does on any Android device. These features will allow customizable inspections and logs to be built, easily recorded, and stored electronically providing lift ops managers a great solution to managing their many forms of paper. Management will have easy access to quickly review what is being done and when by whom.
Look forward to sharing these new features with you.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.