MountainOffice Update Mobile App

MountainOffice Update Mobile App

After pushing out the new web app for MountainOffice Mobile last winter and collecting input from ski areas using the app in Europe and North America, a new update is being rolled out this month.

The update flushed out and corrected some bugs found over the past winter, and new features were added, some subtle and others more impactful. The most crucial element was to bring offline sharing up to date. The prior version did not have the full offline capability. The most impactful, in my opinion, is the My Assigned Works feature.

My Assigned Works is a feature that incorporates Offline Sharing, the process used to offline share schedules (work orders) when the lift technician is going out of WiFi range to do work. However, the My Assigned Works allows for scheduling work by users for any period such that when that user logs on to the app, the user sees the work the supervisor has assigned to the user and the status of such work, current or overdue, and what lift or piece of equipment the work relates to. In addition, the user can keep track of tasks pertaining to the work and things that are unique to the user.

In the example below, the user, Lift Tech 1, can see that there are a total of 230 schedules overdue over seven lifts that Lift Tech 1 is responsible for, 1 schedule has been recently assigned for the Gate House lift gearbox, and there is one task that Lift Tech 1 has posted to remind himself to do. A terrible example for sure, having 230 schedules overdue; shame on Lift Tech 1. 😊

Other features provide easy accessibility and smoother navigation.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.