MountainOffice Update – Good Stuff on the Way

MountainOffice Update – Good Stuff on the Way

Covid has hit the MountainOffice normal enhancement development hard. European ski areas are in more difficult situations than here in North America. With the Alps being where MountainOffice earns most of its turns, the company had to hunker down with reduced development efforts. But the effort never stopped; it just took longer than planned. 

Interestingly many of the ideas that potential North American ski resorts have suggested were in the development queue. The central Ideas that originated here are IOS compatibility, cloud base, and more lift operation log capability. The IOS and cloud issues are not substantial in Europe, but the lift ops logs and inspection logs did resonate with European customers.

A mobile app has been developed to replace the existing android mobile app. The new app will be accessible by any device with a URL login. The mobile app has significant implications in making desktop use a web-based app and becoming a cloud-based program.

 Currently, MountainOffice can be installed to function in a manner very similar to a cloud-based system. This is done by setting up a Windows terminal server where the program and database reside. The users connect via Remote Desktop Connection to the Windows Terminal Server. Steep Management is currently researching the cost structure for this type of installation. Stay tuned, and information will be available in February. If you have an interest, please let me know. It will help in developing the cost structure.

The new mobile app will be available shortly, and the Operations Log will follow soon after that. The Operations Log will cover all the paper you currently collect from the lifts every day, plus more. The excellent aspect of having the European market have input into this development is that they have voiced positive needs beyond just the lift logs. Such things include weather, communications capability within the department, text and email communications within the system, and staff scheduling.

MountainOffice continues to improve step by step. Listening to customers and investing the time to understand how customers actually work and what would make their work easier and more productive.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.