MountainOffice New Look

MountainOffice New Look

New features plus availability on multi platforms

While the Covid 19 pandemic has had a global impact on the ski industry, I am happy to report that SEC Ges.m.b.H. weathered the storm well, having had to slow down development efforts, but now can release what has been anticipated for over a year. This coming May, the MountainOffice mobile app will be available on IOS, Windows, and Android platforms. The app will be web-based, meaning you log in by accessing a web URL. This has been one of the most asked-for features in North America.

Along with the ability to log on via any platform, the Operation Log will also be available. This feature will provide significant capabilities for Lift Operations departments and lift maintenance and grooming. From an operational management perspective, the Operations Log is a powerful tool. The log will allow for digital record keeping of data providing easy accessibility for inspectors, managers, and technicians. I expect that use of the Operations log will expand to other uses within the ski resort. Innovation and creativity will be the determining factors.

The example above is a form created by MountainOffice for a lift during operation.  You can track dates run, times run, staffing, and weather.  Each button can be clicked and opened where you can have pre-op, operational and post-op checklists.  Weekly and monthly work can also be tracked.   You can also create your own form if this standard form does not work for your ski resort/area.  Logs such as this can be built for other operations, such as trails or groomer operations. 

The reduction of paper records seems so insignificant, but the elimination of filing and maintenance of files is a productive step forward for front-line managers. Lift Maintenance and Lift Operation managers typically don’t have administrative support, so the elimination of filing of daily, weekly, monthly and annual records provides need time for these managers to spend dealing with staff and technical matters that contribute to a better running organization. I know from my experience, I never really thought about the paper shuffling requirement for my lift maintenance and lift operations managers. I just expected them to do what was necessary, and I did not provide the tools to enable them to be more productive with their time. If I knew then what I know now – I know it is a cliché, but oh, I wish.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.