How Come?

How Come?

Reviewing  my commitment to

I never thought after retiring from the ski industry that I’d be selling a software system. How’d that happen? One winter day, I was searching for info relative to a T-bar installation, and I tripped on something called MountainOffice. Wondering what this was my curiosity triggered an inquiry, and the next thing I knew, I was in discussion with SEC Gmbh from Austria, the developers of MountainOffice. After being invited to Austria, attending my first InterAlpin show in Innsbruck, and meeting many of MountainOffice clients, Steep Management was formed. Steep Management is a joint partnership between myself and SEC Gmbh with the mission of helping mountain operations at ski resorts be more efficient through the utilization of MountainOffice and assisting with workflow operations.

The concept and purpose of MountainOffice made so much sense to me when I first reviewed it, and it continues to make sense in my subsequent reviews over the five years I have been sharing it with ski resorts across North America. I thought I share with you the many reasons for advocating for MountainOffice.
MountainOffice is a CMMS type of software. In my reviews, I have explored the definition of a CMMS program and made sure MountainOffice meets or exceeds the basic tenets of a CMMS program. I have used the Wikipedia definition of a CMMS system, see below, and research on other CMMS systems to validate my thinking.
“Computerized maintenance management system (CMMS), also known as computerized maintenance management information system (CMMIS), is a software package that maintains a computer database of information about an organization’s maintenance operations.” from Wikipedia
Here is the list of functions that MountainOffice Offers:

The functionality is all there. However, the two most essential points regarding MountainOffice are:

Value and Simplicity

Value – there certainly are programs, which cost less, but they do not offer the functionality that MountainOffice offers. The cheaper programs typically do not provide the ability to organize your assets in a way that enables you to subdivide the assets by components. The more low-cost programs don’t provide for creating in-depth schedules (work orders); thus, not allowing the schedule originator to provide the necessary level of instruction to the technicians charged with doing the work.

Simplicity – computer skills are not necessary to operate in MountainOffice. Anybody who uses a cell phone can use MountainOffice. It is simple to run; it is intuitive and logical.

Yes, there are more complex CMMS programs than MountainOffice. Still, none will match the Value and Simplicity and the fact that MountainOffice’s sole focus is ski resorts, and currently serving over 170 ski resorts worldwide.

Give us a call at (802) 279-3081 or check out MountainOffice at

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.