Hiring the Right People

Hiring the Right People

Team is Key!

In my years in the ski industry, we would often joke about hiring warm bodies and then complain about the no-shows, the lack of initiative, and the list goes on. The problem may be exacerbated by Covid, the current state of the labor market, and our lack of clearly defining who we want to hire. You know already that hiring is going to be tough for this upcoming winter season. What I am sharing will not bring in more people, but it will help you hire the right people limiting the typical frustrations of working with seasonal staff.

The keywords are right, people. You, with your HR department, need to decide what that means. The trait I want to see is that the person I’m hiring is a true team player, especially now when staffing is tight. What are the characteristics of an ideal team player? There are three relatively simple traits – Hungry, Humble, and Smart. Note; by Smart, we mean emotional intelligence or better known as common sense.

By the way, these three traits should apply to current staff and especially leadership. We’d want to be a team player and have our leadership be team players, right?

I am including a guide for hiring the ideal team player. I believe it is self-explanatory, plus it is well proven and tested throughout industry. It provides a list of questions relating to each trait. The questions are oriented to more full-time and professional positions. Still, they can undoubtedly be reworded to apply to the hiring of seasonal staff, whether they be young or older. No matter what skill you are hiring for, the team criteria should be the number one requirement. I know, I have made the mistake of placing the talent above the team requirement, and the consequences were not pleasant for me, the company, and the employee. Hate to say, but I have made the mistake more than once.

There is no easy answer to solving the staffing issue the ski are industry will experience this winter. Making the best hires is the best thing we can do to deliver the product the skiing public is expecting. Use this tool to help you make your season as good as it can be.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.