CAPA Pro – a Table Group Membership Network

CAPA Pro – a Table Group Membership Network

The WHY of my decision to become a CAPAo mem

I never thought after retiring from the ski industry that I’d be offering to help ski areas become healthy organizations. In fact, when I retired, I am not sure I heard of organizational health. I know I was aware of company culture, but not in the context of organizational health.

My awareness began with the book written by Patrick Lencioni, founder of the Table Group, titled The Five Dysfunction of a Team. I chose the book because upon retiring, I felt I had left a senior team that was somewhat dysfunctional. Reading the book was a revelation, and it made such sense I really could not understand why the dysfunction within organizations was allowed to happen.
In my travels, while promoting MountainOffice, the need for organizational health was becoming evident. I mostly felt the need for organizational health in lift operations and, to some extent, in lift and vehicle maintenance. I have seen healthy organizational cultures, and the performance differences I noticed were dramatic from what I’d call the average. After reading The Truth About Employee Engagement, previously published as The Three Signs Of A Miserable Job, I became convinced that specific jobs within ski areas could become much more rewarding without spending money. This thinking carried further to what within a ski area that was not driven by significant capital outlay could impact competitive position and bottom-line success. The answer was evident to me, a ski area where everyone was singing from the same sheet of music, where there were no politics, where seasonal help returned year after year, the morale was high, and there was a low turnover rate. What could accomplish this – a HEALTHY ORGANIZATION.
A no-cost fix to surpass your competition and lower your stress level. I am happy to talk to you about what you can do – no obligation, no discussion about money. Please give me a call!

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.