The WHY of my decision to become a CAPAo mem
I never thought after retiring from the ski industry that I’d be offering to help ski areas become healthy organizations. In fact, when I retired, I am not sure I heard of organizational health. I know I was aware of company culture, but not in the context of organizational health.
My awareness began with the book written by Patrick Lencioni, founder of the Table Group, titled The Five Dysfunction of a Team. I chose the book because upon retiring, I felt I had left a senior team that was somewhat dysfunctional. Reading the book was a revelation, and it made such sense I really could not understand why the dysfunction within organizations was allowed to happen.
In my travels, while promoting MountainOffice, the need for organizational health was becoming evident. I mostly felt the need for organizational health in lift operations and, to some extent, in lift and vehicle maintenance. I have seen healthy organizational cultures, and the performance differences I noticed were dramatic from what I’d call the average. After reading The Truth About Employee Engagement, previously published as The Three Signs Of A Miserable Job, I became convinced that specific jobs within ski areas could become much more rewarding without spending money. This thinking carried further to what within a ski area that was not driven by significant capital outlay could impact competitive position and bottom-line success. The answer was evident to me, a ski area where everyone was singing from the same sheet of music, where there were no politics, where seasonal help returned year after year, the morale was high, and there was a low turnover rate. What could accomplish this – a HEALTHY ORGANIZATION.
A no-cost fix to surpass your competition and lower your stress level. I am happy to talk to you about what you can do – no obligation, no discussion about money. Please give me a call!
