Bob’s Bits for September/October 2023

Bob’s Bits for September/October 2023

For many of you, the season starts in less than 45 days, and that means you are busy getting ready for the start of ski season. I wish you all good luck in your preseason endeavors.

This newsletter is being published after two Northeast Trade shows, the NE Summit held in Portland, Maine, and the SKINY PA Expo in Lake Placid, NY. I attended both and I’d say there was a high level of optimism but with the hangover of how to get good staff. In many discussions, the answer was “It is what it is, and we’ll have to figure out how to make it work.”

In this newsletter, I am going to address the topic of unions in the ski resort arena, which I’ll say ties into the last sentence of the previous paragraph. I know this might be a touchy subject for all of you depending on your current position at a ski resort, but I feel it needs attention. Read my post to see my thinking.

The balance of this month’s newsletter addresses using technology tools to help you deliver a better on-hill experience to your skiers and riders. Yes, I’m selling, but my first step in doing so is to convince you that utilization of these tools can help you create a better product, drive dollars to the bottom line, and most importantly from my perspective, it will significantly contribute to a healthier work culture for you and your staff. Tough task, I know.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.