Bob’s Bits for August 2022

Bob’s Bits for August 2022

Time to begin checking the boxes on the list of preparations for the start of the winter season.  One of my goals, which I never achieved was to come into the season without the last-minute scramble to open for the season. So, I know how hard it is to avoid that scramble and it is harder today than it was when I was driving the train.

My suggestions are simple and I can see many ski areas are making good strides to be proactive in their preparation.  I hear from conversations that others are not.  I would contend that staffing is still an issue.  Proactive recruiting is essential and with that comes the reality of making decisions that reflect the reality of the labor market. The ski resort industry needs to come to grips with paying their frontline staff market rate wages and addressing the work environment.  Senior management has to come to grips that without good frontline staff that the ski area can not deliver a good product to its guests.

Of course, having SmartMountain and MountainOffice in place would help you plan your manpower, and maintenance needs.  Even early fall installations could have a positive impact on the start of your winter.  Want to learn more?  Call (802) 279-3081.

In this issue of the Steep Newsletter, I am sharing some posts from the past that speak to recruiting and culture.  There is still time to make a difference for the upcoming winter.  I am also including a checklist for frontline managers to help them prepare for the start of ski season.

Hope to see many of you from the Northeast at the New England Summit, September 11-13, at Sunday River.

Make the best of the remaining good weather.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.