Bob’s Bits for April 2021

Bob’s Bits for April 2021

Tuckerman’s Ravine – still skiing

The ski season is wrapping up. Indeed it is a ski season to go down in the history books. After all, is said and done, my takeaway it was a much better season than I had expected, my personal assessment. I do know there were variations of impact from the pandemic. I generally think lodging, food and beverage, rentals, and ski school were generally negatively impacted. Skier visits were much more robust than I expected, and according to some reports, better than in years past. I hope we, the ski industry, take what has been learned and incorporate it into operating plans of the future.

How was your Season?

Please respond to the April Steep Newsletter, which should be in your inbox.

This month I am plugging for the new MountainOffice. After years of taking input from around the globe, MountainOffice is launching a new look. The program will be web-based to be accessible from any platform, and it will have a fresh look with added features but still offer the same simple structure retaining its powerful and broad capability.

The Steep Newsletter also offers some thoughts on the recently proposed legislation in Colorado on the reporting of ski accidents and injuries. The proposed bill did not make it out of committee this year, but I feel this issue will surface again with more states trying to push such legislation. The body content of your post goes here.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.