Bob’ Bits for February/March 2021

Bob’ Bits for February/March 2021

Sunshine Coming and Covid Going (we hope)

For most of the country, the ski season is about half over. It sure has been an interesting one. I heard a comment from John Hammond of Sugarbush Resort, “we have never worked so hard to lose money.” I think this is a very appropriate comment for this season. Usually, we say it is all about the snow. There doesn’t seem to be a shortage of snow, but there is no shortage of challenges dealing with the pandemic.

At the NSSA Virtual Winter Show earlier this month, I attended one of the sessions I thought was very interesting. The session was titled NSAA Board Roundtable: A Mid-Season Check-in from a Season Like No Other. Five very credible ski resort CEOs staffed the panel. Here is a link to the session: I found that geographical responses reflected the various state’s positions on the management of the pandemic.  More interesting were the lessons learned from managing the different aspects of pandemic-driven ideas and programs. In some ubiquitous way, trying to survive in the pandemic has generated thinking on how things might be after COVID 19. Strongly suggest watching.

This month I am republishing a prior post on meetings adding a great article from strategy & business. I hope this gives you some inspiration to think about your meetings. Also, I am standing on my soapbox for lift maintenance training again.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.