Again, Pushing for Lift Maintenance Training

Again, Pushing for Lift Maintenance Training

As of late this summer, all ski resorts and areas now have a useful tool to implement a solid and well-structured lift maintenance training program. This tool is the NSAA LIFT MAINTENANCE TRAINING RESOURCE GUIDE. This 148-page guide is the culmination of significant effort by NSAA staff and volunteers in the ski industry. The idea of the guide to the actual publication took several years. It is a resource that must be used to raise the bar of lift maintenance throughout the ski resort industry.

What is in the Guide
The NSAA Lift Maintenance Training Resource Guide (LMTRG) has been developed with the intent to help ski areas of all sizes develop and structure training programs for their lift maintenance staff. This guide does not speak to how maintenance is to be performed; instead, it outlines the spectrum of knowledge, skills, and abilities that lift maintenance personnel should possess. Some knowledge and skills outlined in this resource guide may or may not be required for Lift Maintenance Technicians (LMT) in your area. The types of equipment, staff capabilities, or management discretion may call for outsourcing for particular tasks.
The LMTRG provides a thought-out structure allowing quick reference to a topic, a component of a lift, or the necessary info regarding the training requirements for the three technicians’ three levels.

The most impactful element of the LMTRG is that it enables all ski areas, big and small, to build a unique and advantageous structure and training program for the ski area. The LMTRG, coupled with the other industry training opportunities, provides a solid core for establishing consistent and professional training across the ski industry.

It is essential for all Mountain Ops VP’s & Directors and Lift Maintenance Managers to review this document and either begin designing a training program, no matter how fundamental, or check an existing training program against what the LTMRG has suggested. As a profession, everyone is in this together, and the willingness to share information is very evident in the LMTRG. So, pick up the phone and reach out to similar ski areas such as yours and find one with a successful training program.  Sharing has been fundamental in advancing this industry, and I am sure there is a willingness to share training protocols. Please embrace the Lift Maintenance Training Resource Guide.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.