A Time to Lead

A Time to Lead

Build Team Leadership and a path to a Organizational Health during COVID 19 shut down

The strange times persist with uncertainty ahead. Having bullwheels not spinning with plenty of snow on the hills, parking lots empty with snowy trails is all strangely eerie. For those who have been furloughed or laid off, the ski world is pulling for you, and we are all in this together. Snow will fall, people still yearn to slide downhill and mountain communities will thrive again. 

 Now is a time for leadership. Yes, federal, state, and local, but I’m talking about within your ski area. Coming out of this COVID 19 pandemic will be split into two camps, those who will become stronger organizations and those who will be weaker or nonexistent. The leadership given or built during these times will be the deciding factor.
Is your team, whether it be the executive leadership team, a divisional team, or the lift maintenance leadership, a behavioral cohesive team? Are you leading during this crisis?
As we are at home, now is the opportunity to address building cohesive leadership and the health of your organization. There are simple steps that can be shared through virtual technology to give you the tools to come out of these unprecedented times stronger than before the lifts were shuttered.
Steep Management can help. Many of you think of Steep in terms of MountainOffice, a dynamite tool for organizing mountain ops in terms of managing maintenance and organizing documentation, but Steep has schooling and experience in dealing with leadership and developing healthy organizations and cultures. The tools to assist you are in place, and Steep is willing to work with you dealing with payment later.
Be safe and be well.

Data and Information

Database of record: Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Rapid, intuitive retrieval of current and historical data (accessible on or offsite) improves decision making at all levels of management.

Simple report generation.

Reduces risk and potential lawsuits.

Supports visualization of current and future mountain infrastructure (e.g. Gazex explosives locations, forest thinning, designing new runs, parking, etc.).


Please click on the images to learn more

Ski Patrol

  • Ease of real-time data entry (no more logbooks or spreadsheets!).
  • Use of common language allows for consistent communication and information sharing.
  • Increases safety by minimizing accidents through pattern analysis of incidents.
  • Accident Investigation and Risk Management.
  • Snow Safety (Ski Patrol) Training.

The web and mobile application suite will provide editing and data collection tools for mapping incidents (wrecks, accidents) of any kind.

Please click on the images to learn more.

Avalanche Module


Ability to document, track and analyze slope conditions with one tool.

Ease of real-time data entry (no more logbooks or spreadsheets!).

 Centralized and organized data assists in recognizing and evaluating patterns, resulting in more thoughtful planning and informed predictions.

Provides detailed current and historical weather patterns for visualizing/predicting.

Saves money through more precise use of explosives. 

Please click on the images to learn more.


The dispatch and risk module leverage Esri’s Survey 123 for ArcGIS, providing an intuitive survey-form, data-driven workflow for point feature collection and reporting. Data collected with SmartMountain Survey apps, which are available for both web browsers and native desktop and mobile apps for standard operating systems, are integrated with one or more SmartMountain modules, providing real-time or disconnected and later synchronized workflows for data collection and integration.

Each ski resort decided what they wish to display on the Dispatch Dashboard including on-hill incidents, walk-in incidents, on-hill refusals,  missing persons, work details for different departments, ski patrol rosters for the day, clearances, and sweeps.

Please click on the images to learn more.


  • Logs for Lift Maintenance, Lift Operations, and Groomer inspections, as well as building inspections.
  • Logs can record data and signatures, can record stops, station assignments.
  • Logs are tracked by calendar.


  • Management review made easy through the use of Excel – reviewing a major grouping of assets or a single component of an asset such as a drive or a gearbox.
  • All information related to a system(asset) is in one place whether it be a lift inspection report, a manual, oil analysis, a service bulletin, or a letter from a vendor.


  • Every user has a unique dashboard.
  • Dashboards can be customized to reflect a user’s specific needs.
  • Quick access to the status of work and cost .


  • The schedule function in MountainOffice provides for detailed instructions by task, recording of data such as the temperature of a gearbox, and service bulletins.
  • All schedules can have a time or counter trigger.