The issues of staff retention and filling seasonal positions are always ones that come to the forefront every fall at ski areas. This presentation from last spring shares how the use of metrics can improve staff engagement, an excellent tool in staff retention and improving performance. The presentation is oriented towards lift maintenance but is applicable across mountain operations.
- As the bullwheels begin to turn throughout North America, lift operators are being hired and brought on board to load lifts and hopefully have a great season of skiing and riding. The operating of lifts, albeit at times a boring duty is one of the …Read More »
- I have often spoken about healthy organizations and the importance of trust in those organizations with a healthy culture. It is easy to say trust is important but how do we build trust? And, how do we come to trust others? So I did a …Read More »
- Imagine a ski area with unreliable lifts. Not sure the area would be viable for long if at all. Customers expect reliable and safe lifts. Securing insurance might be a challenge and can’t imagine an owner taking the risk of running a ski area without …Read More »