The issues of staff retention and filling seasonal positions are always ones that come to the forefront every fall at ski areas. This presentation from last spring shares how the use of metrics can improve staff engagement, an excellent tool in staff retention and improving performance. The presentation is oriented towards lift maintenance but is applicable across mountain operations.
- Over the past years writing the Steep newsletter, I have refrained from really expressing any points of view on the impact of climate change on the ski industry. Partly that is due to being told back in 2010 by some of the leaders in the industry …Read More »
- Over time I have advocated for training for lift maintenance personnel, both veterans, and apprentices. It is very encouraging to see the efforts of a committee put together by the NSAA to advocate for training. The intent of this committee is to initially put together …Read More »
- Hate to share another article with you but I do feel this one is very worthy of sharing. I hope you will see the analogy of the Titanic with workings of the ski industry; THE TOOLS OF SYSTEMS THINKING. There are many good points made …Read More »