My last post shared a discussion with a resort about hiring lift mechanics. The thoughts to consider on hiring were 1) talent and 2) attitude. But what about after the hire? I believe the philosophy is about being straightforward and keeping it so simple that it shouts common sense.
Training Made Simple
Clearly define your expectations:
That new hire and the person(s) training him need to understand, acknowledge what’s expected to educate and prepare that new person. Ask the new hire “are you satisfied with what’s been shared and do you accept it?” You may as well find out now rather than on the first busy weekend of the season.
A fully loaded toolbox:
Provide the tools, the training and the resources for that new hire to meet your expectations. Flip as it sounds – asking a good employee to drive a nail with a screwdriver is demoralizing. Make sure all the components are in place so the new hire can feel real satisfaction of reaching the desired results.
Don’t wait for the annual review:
Two-way feedback is the most important step! Informal connections with the new hire shows you are interested in what needs attention. Listening builds trust. Trust builds performance. Both parties learn.