Thanks to your help, Steep has acquired enough input from Steep Management’s recent poll to draw some meaningful results on where mountain ops staff stand on their work environment and the level of training they get. The sample size was not large but statistically sufficient to draw some conclusions.
The results were not overly surprising but there was indication that what Steep Management has been saying relative to training and culture has merit and needs to be addressed.
What is your perspective?
Which is most important to you?
Above charts reflect that level of participation was higher by lift mechanics, and that compensation and benefits, technical aspect of work and work environment all are equally important to mountain ops staff.
Do you feel you get the training you need to do your job to the highest level?
This is the area where there was a bit of a surprise, it is indicative that training is falling short. If we take the “to some degree” and “no definitely need more”, 72% of survey group are asking for more training. There was an expectation that there would be demand for training but not at this level.
Do you feel that your input, ideas and suggestions are taken seriously and often acted on?
Again we see a bit of a surprise in that the split is down the middle on whether inputs are taken seriously by superiors. The fact that there is a high level of “sometimes” indicates that managers are listening, which is critical in creating a healthy organizational culture.
Some Sample Comments from Survey
– More active involvement in Area operations and decision-making
– Proper pay rates.
– Implementation of a companywide training program with 100% participation required, trackable attendance and recordable competency.
– Industry standard wages and performance/qualification based wage increases.
– Always more money, but after 14 years I think I am already in a long term commitment
– Put capital into the right places to improve an aged resort
– Offer me a position and I will accept
– 35 year employee, not much more the company can do for me!
– Consider our job essential and important and take it seriously
– Help me set goals. Or just act like they are interested in my development.
– I really like my job. 23 years at Copper
– Year round work
All in all, the survey bears out Steep’s belief that the ski industry needs to invest more time and effort into developing training, and addressing the social work environment of mountain operations. Steep would further contend that this will become more important given the demographics and mind set of our current and future workforce.