You are now in the throes of snowmaking and Brian “Tito” Allen of Snowmaking Efficiency has shared how you can make all the new efficient equipment more efficient by bringing the human element in to the mix. Snowmakers are always an enigma in ski areas, some are very bright others are there to just ski and some just need a job. However, as a manager and leader you can make the staffs’ job more meaningful, rewarding and productive Besides, you have a responsibility to the company, the crew and yourself to do the best you can with the staff you have.
Let’s review what Tito has shared, here is his input on next level of efficiency:
Here are the next steps that need to be developed by you:
Set your target KPI’s by day relating to the variables that would determine the KPI, if you have the time and resources, I’d suggest developing the KPI’s by hour, as per table shared by Tito. Yes, you need to sit down and plan out the expectation for the day, proactive not reactive.
Train your complete staff, not just the control room staff, on what it takes for the control room and on hill execution to achieve these KPI’s.
Here’s the probable culture shift for you, share these KPI’s with the whole shift crew as they start the shift. By knowing what’s expected they know what to do to achieve these KPI’s.
The hardest step is when the shift is over where you share how they did, not with criticism but with enthusiasm if they achieved the KPI’s, or with teaching moments to point out the reasons that the targets were missed. Keep a score card by shift for the week for all to see. Set up friendly competition between shifts. When both shifts exceed their KPI’s, as I will bet they will, in time, celebrate their success with them. It doesn’t require a big party, constant reinforcement of a job well done and appreciation of their performance will make your job much easier and more rewarding.
Simple but not so easy as it requires behavior change on your part and support from your superiors. If you don’t have the in house capability to do what Tito suggests, give him a call, the pay back isn’t quite instant but pretty close. As our climate changes this efficiency change is critical to every ski area’s business model