Over the course of the last two months, I have had the pleasure of presenting at LMS and RMLA. The subject of my presentation was; Accountability in Maintenance. This was a training session for supervisors and managers in lift maintenance, both presentations were well attended and there was active engagement with those in attendance. The following is a summary of that presentation.
The slides, unfortunately, don’t reflect the discussion but the conversation revolved around trust and the difficulty of confronting our fellow workers when they don’t perform to the standard that has been established in the working group. My inputs relative to maintenance were the importance of instructions, written, well-defined work orders, having a measurable metric so performance can be reviewed for an individual as well as the team and the consistency of feedback. Your discipline of following these steps are the hardest part of achieving the accountability you want within your maintenance department. Having lift technician A step up and say, “I made a mistake and I take responsibility”, or lift technician B ask for help saying, “I not sure I understand what needs to be done here and I’d like some help”; these are moments when you can smile knowing that you have accountability on the team.