All maintenance software can do certain basic things like scheduled maintenance, work- order tracking, and asset tracking. These are the critical features you should consider when selecting software to manage your lifts, snow cats and snowmaking system.
To review: maintenance software – also known as CMMS (Computerized Maintenance Management System) – is a powerful set of tools for scheduling and tracking maintenance work.
CMMS software helps you do the following:
- Go from reactive, emergency based maintenance strategy to a preventive-maintenance process, where tasks are scheduled in advance and downtime is minimize
- Get more done with the same maintenance team, by helping you prioritize and record work.
- Meet lift inspectors and insurance carrier requirements.
- Build a culture of accountability – by seeing the status of tasks and how long technicians work on them.
It is the belief that computer software helps maintenance teams work well, and it is a tool that you should explore. There are many companies that make CMMS software, and it can be difficult to select the right software to use. Below are a several key points that are worthy of your attention to when evaluating maintenance software.
1 Do I install the software on a local computer, or is it online?
The two main ways in which you can get maintenance software is as a downloadable application that runs on your company’s computers (known as on-site deployment) or as an Internet application that your staff uses online (known as software as a service deployment). This is a very big point of difference between CMMS systems. Here are the different qualities of the two software deployment models:
2 Can I use the CMMS from my cellphone or tablet?
Today’s advanced smart phones and tablets make it possible for maintenance technicians to use their maintenance software “on the go”. That is, if it’s compatible.
Do your lift maintenance technicians move around a lot?
When technicians have to go to different lifts areas, or various pieces of equipment on the hill, it’s easy for them to set work-order status and look up their next assignment on the mobile phone. It is much harder for them to keep returning to “home base” – the desktop computer they use to access the maintenance software.
Does accuracy matter in your maintenance record keeping?
Mobile devices let technicians set a work-order status and record their work process on the spot; so record keeping is complete and immediate. Without a mobile CMMS a lot of time can pass until technicians return to “home base” and update their work record. By then their updates will be shorter and less detailed than if they had access to the CMMS on location
Does the system support non – scheduled work-order requests?
Lift maintenance teams work very closely with other departments, such as patrol and lift operations. These people are an extra pair of eyes when it comes to detecting lift issues and informing you of suspicious equipment noises. You need to give these people the ability to put work-requests into your CMMS system. Consider the example of lift operators who hears a squeaky bearing: this person should be able to report the problem through your team’s maintenance software.
3 Does the CMMS have Auto regeneration”?
“Auto regeneration” is a feature that speeds up work allowing you to know in advance when work has to be done. Imagine a ski are that has 15 lifts, and your lift maintenance team has needs to service all lifts each week for various tasks. Auto generation generates each repetitive work order on the same frequency so that all necessary maintenance items are done on time and are not forgotten.
4 What kind of support and training do I get?
It’s easy to focus on product features when you are comparing maintenance software, but there is another important factor you need to explore when looking at a CMMS program: what kind of support and training is included? Your goal is to determine how your team will learn to use the software and what help is available when you run into a problem. Training and support are the keys to getting the most value out of your CMMS after you purchase it. When evaluating a CMMS, ask if the company provides the following:
With hundreds of CMMS options for you to choose from it can be easy to get overwhelmed trying to figure out which one is right for you. MountainOffice meets all these criteria and is the only truly CMMS worldwide dedicated to just ski area maintenance. It is not sold to any other industry and its total focus is on making your maintenance simpler yet more productive and professional.