In prior Steep Management newsletters, it has been the practice to only share with you information that could be helpful or of interest to you as it relates to mountain operations at a ski resort. In this issue this policy will be violated.
Steep Management is proud to offer to the ski industry two products it thinks are useful tools. Like any tool it is only as good as the user and it must be used to gain the value of the tool.
It has been an education to travel throughout North America and gather a broad range of perspectives on maintenance, especially lift maintenance. We all know this is an area where safety and customer satisfaction come together, and the reliable turning of the bullwheels is vital to the success of any ski resort, large or small. The spectrum runs from from highly professional crews tracking their maintenance performance well beyond the requirements of lift inspectors, state boards and insurance companies, to those who barely keep records and do just the bare minimum to get by.
MountainOffice, a software program marketed and sold by Steep, was developed in Austria 15 years ago and is used in 80 resorts mostly in Europe. Here’s a comment by a user in Austria:
Lech, Ski Arlberg / Austria
Thomas Maghörndl, operation manager
For many years we have used MountainOffice to support our daily work. All maintenance- and service tasks are scheduled, documented and tracked by MountainOffice including snowmaking and fleet management. We recommend MountainOffice to other resorts.
I have included a short clip of a brief demo of what MountainOffice can do.
LiftShack, our other software tool, deals with dispatch and incident management. Steep was well aware of several programs dealing with incident management, especially ski accidents. Steep felt that managing the activity on the hill was more important than just recording electronically the incident report so it shopped hard to find a software developer who had the basis of what Steep thought was needed. Mountain Insight, LLC of Park City, UT fit the need.
LiftShack can provide some of the KPI’s discussed in another piece in this addition of our newsletter. Lift stops are a concern at all ski resorts. Easily measuring those, and displaying them in a quick dashboard view is something that LiftShack can easily accommodate. You establish the parameters and create your own dashboards.
An significant feature of LiftShack is that mountain dispatch can be tracking lifts, trails, and events while patrol dispatch can be tracking accidents, as many as take place, updating the status of each one as it moves through the cycle of treating a patient at the scene, to the transport to the clinic.
These are both tools that can help mountain operations do more with less and do them as well if not better than they are being done now. Give Steep a call. We are experienced and know how to help you be better.