As we all know there is a huge amount of activity at a ski resort both winter and summer. Most of us know the standard measurements that are reviewed daily, weekly and monthly to keep us on track. But are they really the right metrics? History is history, and it has its place, but if I am always looking in the rear view mirror, do I know where I am going?
Many ski resorts do believe in the axiom, “if you don’t measure it, you can’t manage it”. They have established key performance indicators, KPI’s. They track the KPI’s to get a good sense of where they are going so when the weekly financials come out they know what the results will be, but more importantly, they see trends that give indications of behavior by customers and by staff depending on which KPI they are reviewing.
Only you can really set the KPI’s for your ski resort but I’d like to share a white paper written by Brian Tito Allen of Snowmaking Efficiency, LLC, Bozeman, MT that addresses how measuring a KPI related to snowmaking can help with maximizing your production and minimizing your cost of snowmaking.
As Tito’s paper states he would be happy to help your ski area if you want to develop good KPI’s for snowmaking. Steep Management, LLC can help you in many areas with KPIs, as well as many other consultants. Don’t hesitate to develop meaningful KPI’s that keep you looking forward so you know where you are headed.