Summer seems to be here, albeit we still have skiing here in North America with plenty of snowpack in the higher Western mountains. It was a GOOD winter and hopefully, many of you are enjoying some added benefit from such. I know the late snow melt has created some challenges with scheduling work on the […]
lift maintenance, MountainOffice, ski areas, ski resorts, snowmaking
Here comes one of those articles I write and know there is a good possibility that I am going to annoy many readers. In keeping with my strong advocacy of employee engagement, well-being/happiness as the keys to success, I am sharing an article from strategy + business, http://www.strategy-business.com/blog/Why-Net-Promoter-Score-is-past-its-prime, that explains the risk of overplaying the […]
customer experience, employee experience, return on experience
The way you use equipment can have a big impact The ski industry has gone through a significant transformation in the last decade as it relates to snowmaking. The concept is the same, mix air and water at the right temperature and you get snow. The trick is how to reduce your costs, with the […]
energy efficiency, snowmaking, snowmaking software, VEIC
As we move through March now is the time to think about next season. I know, the last thing you want to put effort into, but a little time now can make next fall and early winter much easier in terms of staffing and hiring for your seasonal positions. The Exit Interview can be a […]
Ski patrollers across the country provide many services to the skiing and riding public. However, with the plethora of snow in the West this year many have been asked to go way beyond their normal duties. Shoveling out and doing the mitigation work to make the slopes safe is obvious. A recent article in the […]
Recently I had the opportunity to ski at two different resorts on back to back days. With my critical eye I often pay attention to small details at a ski area, guess I can’t let go. This experience gave me food for thought that the maintenance culture of a ski area really matters in the […]
At the recent NSAA Trade Show at Snowbird and Killington, Mile Lane and Earl Saline of NSAA lead a presentation of the Lift Maintenance Training Guide (LMTRG). The LMTRG, and I quote from the opening page, “has been developed with the intent to help areas of all sizes develop and structure training programs for their […]
The last Steep newsletter includes a post on the ski industry having skiers and riders speak up to the policy and decisions makers that would slow down the earth’s warming. This is a follow up to that request prompted by a recent article read and hearing that the leader of the FIS does not believe […]
The global climate issue is certainly one that can be overwhelming when one tries to envision solving this problem. Yes, we have some who believe there is no problem, but I would hope anybody associated with snow sports is a believer. Ski areas certainly need to do their part in trying to reduce their carbon […]
Six World Class Mountains all using MountainOffice These world-class ski areas all use MountainOffice to manage their mountain operations including lift maintenance, vehicle maintenance, and snowmaking maintenance. Each of these mountains’ mountain operation teams has played a significant part in making MountainOffice what it is today. Features such as the mobile app, the […]
