This info graph could not be any simpler or clearer, not many words needed to supplement its impact. The distinction between clarity and ambiguity becomes so clear when you couple with consistency and inconsistency. One thing I have learned over time and my own omission are that even though you may have a well-defined vision, […]
At this time of year, many of you will be looking at adding significant staff members to support your operations during the winter season. In this time of tight labor supply, the onboarding process deserves a bit more thought and investment of time and effort. If you pick up any research done on onboarding most […]
High praise to Aspen Ski Company for their new ad campaign, Give A Flake. I am sure most of you have seen the announcement on social media, but I thought it was worth mentioning as it is a bold step and one that all ski areas should follow with their own guests, asking their clients […]
For those who have attended one of the sessions, I have given at RMLA or LMS on Accountability in Maintenance you have heard me preach the value of conflict in creating accountability within an organization. For me, this belief in the value of conflict came from reading Patrick Lencioni’s The Five Dysfunctions of a Team. […]
A scene we don’t like to see and yes in almost all cases the outcome is nothing more than a disruption in operations and experience for guest to talk about for years to come. However, the goal of lift maintenance teams at ski areas is to prevent such happenings. The recent expansion and development of […]
At RMLA this year David Byrd of NSAA gave a motivating presentation of the safety issues facing the ski industry in the US. Intro to David’s presentation from RMLA website: David Byrd Director of Risk and Regulatory Affairs National Ski Areas Association “Workplace Fatalities and OSHA With 11 deaths in 14 months, across all departments, […]
The recent ski lift incident in Gudauri, Georgia has certainly gotten plenty of air time and I am sure you have seen various posts about this unfortunate incident. It is remarkable that the injuries that did occur were not more serious and that there were no fatalities. For those requiring a refresher on what happen, […]
Snow safety for many of us in the ski area business is something we don’t think about too much while others spend a huge amount of time giving thought and effort to snow safety. This subject hit close to home for me recently as there was a slide in the Smugglers Notch area injuring 6 soldiers […]
Just read a great article in Forbes that was about retirement but brought home a couple of different perspectives for me, How One Woman Landed Her Dream Second Act Job (Only page 1 is relevant to this discussion) They were: Kudos to Deer Valley for sending someone who actually does the grooming out on the hill […]
Over the past years writing the Steep newsletter, I have refrained from really expressing any points of view on the impact of climate change on the ski industry. Partly that is due to being told back in 2010 by some of the leaders in the industry after I and a colleague had done research on the potential […]
