In prior Steep Management newsletters, it has been the practice to only share with you information that could be helpful or of interest to you as it relates to mountain operations at a ski resort. In this issue this policy will be violated. Steep Management is proud to offer to the ski industry two products […]
As we all know there is a huge amount of activity at a ski resort both winter and summer. Most of us know the standard measurements that are reviewed daily, weekly and monthly to keep us on track. But are they really the right metrics? History is history, and it has its place, but if […]
Manager? ——– want to be a manager? Ah – the ongoing desire to be the department manager. Why? Are you the best mechanic, you know more about lifts, snowmaking, grooming than everyone else in the department? Does that qualify you to be a manager? It is not uncommon that in trade type departments such as […]
In sharing some thoughts on interviewing questions and what and how we handle a new employee, it constantly reminds me of the question, what is the environment like this new employee is entering? The most impactful environment will be the actual day to day work area and the other employees in that department, who the […]
My last post shared a discussion with a resort about hiring lift mechanics. The thoughts to consider on hiring were 1) talent and 2) attitude. But what about after the hire? I believe the philosophy is about being straightforward and keeping it so simple that it shouts common sense. Training Made Simple Clearly define your […]
In a meeting yesterday and we were discussing the challenge of finding good LIFT MECHANICS. Knowing that a local technology company was laying off staff with electrical skills, especially as it relates to controls, I made the suggestion to reach out this company. The response was “We already have one of those guys. He wants […]
Can Seasonal Employees Still Deliver Great Customer Service? « BIZCATALYST360°.