For me, this video circulated by unofficalnetworks.com is very appealing. It portrays two patrol directors who seem very genuine and take their roles seriously. After watching, I came away thinking here are two professionals who are probably excellent leaders. I have had the pleasure of speaking with them professionally, and while our conversations were not in-depth […]
As I have aged and maybe gained some wisdom, I am amazed how much more my thinking has become more people oriented than dollar oriented. The reality is that both resources are critical to any organizations success, for-profit or non-profit. If the ski industry invested as much effort in managing its people as it does […]
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From the perspective of training people to use the software I sell for mountain operations at ski areas, MountainOffice and Medic52, the success of your decision to install a technology or any tool depends significantly on how you handle the transition from where you are today to where you want to be. This challenge can […]
Staying on message for improving the work life of a lifty, a snowmaker, and all other front line staff at ski areas, I am again sharing something from Patrick Lencioni. I know I have shared this type of information in the past but I don’t think it can be repeated too many times. For sake […]
In addressing planning, forecasting, and budgeting, some may think this is a deviation from the mountain operations theme of the Steep newsletter, but I would argue that is not the case. Unfortunately, as I try to promote the products I sell, MountainOffice and Medic52, I see the hesitancy from mountain operations folks to push back […]
It’s summer and many of us are laying back and enjoying some down time, not all are though. Those who are on the ball are deep into thinking about next year and finding a way to fill the many seasonal jobs that will need to be filled to deliver the customer experience the marketing department […]
One of the great pleasures of talking to people about Medic52 and MountainOffice is that I have had the opportunity to talk to many wonderful people and see the inside of mountain operations from the biggest ski areas to the very small. Recently I was working with a small ski area developing their work schedules […]
Many of us, myself included, think that once we communicate something that we don’t need to repeat ourselves. Once you have raised children you realize that this is not always the case. However, it is not only children who need clarity; repeating instructions or the why something has to be done, it is ourselves that […]
Medic52 helps with management and compliance demands on a mountain’s ski patrol. The web- and smartphone-based systems offer incident reporting and detailed analysis of incidents through trends and patterns. Other functions include stock management of medical drugs, rostering, training, asset management, and internal communication. The web-based dispatch system is designed for a patrol dispatcher to […]
Over the course of the last two months, I have had the pleasure of presenting at LMS and RMLA. The subject of my presentation was; Accountability in Maintenance. This was a training session for supervisors and managers in lift maintenance, both presentations were well attended and there was active engagement with those in attendance. The […]
