MountainOffice is pleased to announce an upgrade to its mobile app. This upgrade provides new features that make the mobile app a much more effective tool for technicians out on the hill. The new features include a more user friendly loading of schedules/work orders when going outside of wifi connectivity, easily allowing the technician to […]
By: Daniel Osborne – CEO of EcoTecSnow, distributor of SnowGage Over the past several years new technologies have come to market that are clearly starting to benefit the snow business. The high-efficiency snow wands and control systems of HKD Snowmakers are a good example of this and so is Vail Resorts’ EpicMix application. Various new […]
As demands on the guest and public safety within ski resorts increases and litigation can mean negative publicity, ski resorts must work hard to ensure every incident is well documented. Even with changes to the law, and in some cases specific local legislation to help limit liability for the resort, there is still the need to build […]
This info graph could not be any simpler or clearer, not many words needed to supplement its impact. The distinction between clarity and ambiguity becomes so clear when you couple with consistency and inconsistency. One thing I have learned over time and my own omission are that even though you may have a well-defined vision, […]
At this time of year, many of you will be looking at adding significant staff members to support your operations during the winter season. In this time of tight labor supply, the onboarding process deserves a bit more thought and investment of time and effort. If you pick up any research done on onboarding most […]
High praise to Aspen Ski Company for their new ad campaign, Give A Flake. I am sure most of you have seen the announcement on social media, but I thought it was worth mentioning as it is a bold step and one that all ski areas should follow with their own guests, asking their clients […]
For those who have attended one of the sessions, I have given at RMLA or LMS on Accountability in Maintenance you have heard me preach the value of conflict in creating accountability within an organization. For me, this belief in the value of conflict came from reading Patrick Lencioni’s The Five Dysfunctions of a Team. […]
A scene we don’t like to see and yes in almost all cases the outcome is nothing more than a disruption in operations and experience for guest to talk about for years to come. However, the goal of lift maintenance teams at ski areas is to prevent such happenings. The recent expansion and development of […]
At RMLA this year David Byrd of NSAA gave a motivating presentation of the safety issues facing the ski industry in the US. Intro to David’s presentation from RMLA website: David Byrd Director of Risk and Regulatory Affairs National Ski Areas Association “Workplace Fatalities and OSHA With 11 deaths in 14 months, across all departments, […]
The recent ski lift incident in Gudauri, Georgia has certainly gotten plenty of air time and I am sure you have seen various posts about this unfortunate incident. It is remarkable that the injuries that did occur were not more serious and that there were no fatalities. For those requiring a refresher on what happen, […]
