https://www.youtube.com/watch?v=X9ZnOjahtZc&list=UUh-45W_rEqNh3hpCw8tt_og Through meetings with ski resorts in North America and also having skied the West and Europe I have been fascinated by the professionalism, engineering and training in the area of snow safety, avalanche management at ski areas . In Europe the use of systems applied to manage avalanches is more mechanized and less human […]
Interview with Paul Duprey, Beaver Creek: recipient of the RMLA Lift Maintenance Employee of the Year Award The Scene: This past May, I was by chance sitting with the ops crew from Beaver Creek at RMLA awards luncheon. Paul Duprey was the only one at this table who didn’t know he was receiving this RMLA […]
In sharing some thoughts on interviewing questions and what and how we handle a new employee, it constantly reminds me of the question, what is the environment like this new employee is entering? The most impactful environment will be the actual day to day work area and the other employees in that department, who the […]
Steep’s back in the classroom with you at the CWSAA Conference. Let’s ski together afterwards.
My last post shared a discussion with a resort about hiring lift mechanics. The thoughts to consider on hiring were 1) talent and 2) attitude. But what about after the hire? I believe the philosophy is about being straightforward and keeping it so simple that it shouts common sense. Training Made Simple Clearly define your […]
Steep’s in the chair next to you. After class, see you in the trade show. http://www.rmla.org/2014-rmla-conference
In a meeting yesterday and we were discussing the challenge of finding good LIFT MECHANICS. Knowing that a local technology company was laying off staff with electrical skills, especially as it relates to controls, I made the suggestion to reach out this company. The response was “We already have one of those guys. He wants […]
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Ski Resorts Show High Interest in Steep Management’s Mountain Operations Software; NSAA Conferences, Steamboat, CO and Mount Snow, VT.
Can Seasonal Employees Still Deliver Great Customer Service? « BIZCATALYST360°.